TRUST BUILDING TIPS TO USE IN A BUSINESS

The best way to learn if you can trust somebody is to trust them. – Ernest Hemingway

When it comes to business terms trust is the most important commodity. Getting clients and employees might not be a tough job than retaining them. In retention, trust plays the vital role. The relation build on trust can shake even on the slightest breaching of the trust. It might take years to build the trust but seconds to ruin it. Here are some tips to use in a business to build trust.

·         Demonstrate that you trust others: Disappointments often lead to judgments. Sometimes people don’t show up to your expectations and that leads to a negative impression but instead of taking some contrary steps one must try to forgive and give chance to rectify the problem. Showing trust in someone during tough times help pave the road of mutual trust.

·         Create mutually beneficial relationships: Customers or employees should have faith in you and your work. Creating relationships and highlighting the mutual benefits will help them to trust your services and they will invest in their relationship with you. Show them that they are important to you and they will trust you.

·         Directly address issues: Issues are inevitable. Directly addressing issues and resolving those helps in building trust. If you want people to trust you, you have to care. Address complaints fast. Share information. Gain their confidence. Exude pride and passion about your business. Resolve conflicts quickly. These actions separate you from the pack, while also building and maintaining trust.

·         Tell the truth: Sharing the correct information will help you become more reliable source. Keeping your promises is also a part of telling the truth. Don’t commit to a promise you can’t deliver. Think about what’s realistic, and do your best to live up to your word.

·         Be flexible and patient: Patience is the key to success. Keeping your procedures more flexible and when some fault occurs, being patient can help in building mutual trust. As it is said only the one sticking with you even during your high and dry time, is the one worth trusting for life.

·         Deliver the unexpected: To get someone to trust you, do more than that required of you. Surprising the clients with something new and better will make them happy and the trust begins to instill. In short deliver the unexpected.

Gaining trust isn’t a single night game. You have to be true, always on your feet during the times of need, do things genuinely and give out the best output you can. 

WAYS TO GIVE EMPLOYEES MORE OF THE CONTROL THEY WANT

Employee engagement turns out to be very beneficial for a company. When an employee starts thinking about loss and profit of a company and works to benefit the company, the company prospers. But what could be the driving force to engage more employees? Giving charge to employees helps them feel their importance. When a company acknowledges the work of the employees and gives them more control over things they will definitely feel appreciated and will work to benefit the company. Here are some ways to give employees more of the control they want.

• Let employee choose their domain of expertise: Instead of you deciding their work domain, training or area to get an expert in let them decide their approach. They know the best about themselves and reliving the right to choose will make them more responsible and answerable too. They will obviously perform better because they are doing what they like to and not what they are told to.

• Let employee choose everyday work: A daily checklist of the work needed to be completed, how to approach and the deadlines should all be loaded to their shoulders and not you assigning them. Let them choose how much work they are going to complete in a day and what will be their approach.

• Allow flexibility: Flexibility must be there. The work environment should not be that formal. In fact, a survey shows that people wish to work in an informal work environment because that makes it easy for them to interact and work in a better way. Work from home sometimes must be given to employees.

• Give employees a voice: Giving employees a voice means to be aware of their demands and their suggestions. Giving them more authorities to take decisions for the company or listening to their ideas help them to show more involvement towards work. Only when the work is acknowledged and appreciated a person likes to continue and become better each day.

When an employee works whole-heartedly for the company the company rises to the great level. Focus less on when employees work and what they get done. Give them control of their schedule and environment to make work more productive and enjoyable. Instead of telling employees what they have to work on, then, allow them, whenever possible, to take on responsibilities that relate to their goals. When projects have the same priority, let employees choose which one to tackle first. These decisions may seem small, but they can make a big difference in employee happiness and motivation.

HOW TO EARN AND KEEP A CUSTOMER'S TRUST

The goal as a company is to have customer service that is not just the best but legendary. – Sam Walton

Earning a customer is a great deal but retaining is more important. Customer satisfaction is the new marketing scheme. This is a simple logic, a customer will keep asking for your services only if the services are up to their requirements. It’s not about what you think is right for your business, it’s about what a customer demands. If the supply is according to the demands they will continue with same supplier and the moment you are not able to show up to their expectations, you lost a customer. Retaining an old customer is better than earning a new one. Here are some ways to earn and then retain the customer’s trust in you.

·         First Impression: As it is said, the first impression is the last impression. If you attend the customer well, provide them services according to their needs and show up as soon as possible they will definitely rate you high. For example, when  we order something online, if we receive the ordered product just the same as it looked, also good in quality and delivered to us in no time, we are definitely going to revisit and order more from the same site because their delivery services, their products were good enough to win our trust.

·         Social Proof: Trusting a total naïve might be difficult for people. Social proof can be helpful at that time. Social proof is nothing but testimonials or recommendations. This has become a trend, people go through the reviews given by people who are already the customers and according to those reviews make a virtual image of our services in their mind. If the reviews are good they will surely imbibe a sense of trust towards our services. Make sure that you render good services to all and during some discrepancies help the customers in whatever way possible.

·         Risk Assessment: Once a customer starts believing in you, the next thing they are going to analyze is the risk factor. Whether their information is safe with you or not, whether the services you are offering is up to the mark etc. Make your customer comfortable working with you. Keep your procedure transparent enough for them to understand and trust you.

·         Turning from a new customer to a client: Now that you earned the customer’s trust, your responsibility increases. Earning a customer is good but retaining a customer is what that matters. Never ignore a customer’s need and render services up to the mark. A new customer turns into a client when you never fail to give what they require.

·         Keep updated: Remaining updated is the most important of all. Market trend changes and so do the needs of people. If you keep following the traditional method without updating according to the market trends, you will lose your customers. Keep yourself updated at all times.

Last but not the least,  the secret of running a successful business is to keep your customer happy and satisfied with your services. After all, a happy customer is a loyal customer.

START TAKING CHARGE OF YOUR LIFE

Only those who will risk going too far can possibly find out how far they can go. – T.S. Pilot

With time being passive overlaps the vigor and enthusiasm inside us. We always keep saying that we don’t get enough time to run certain activities or plan an outing with the family. Aside from those who really have a hectic schedule there are many who uses the scarcity of time as an excuse to escape. It’s high time now! Life is meant to be lived fully and not with compromises. Stop ignoring and prioritize your life because what matters in the end, is you and your happiness. Everything else can be taken care of once you put your life into line. Stand up and take charge of your life and here are few ways that can help you for the same.

·         Stop ignoring and try to be an opportunist: For all this time you treated your plans as secondary and valued other things more just because you afraid of failure. Afraid that things might not turn out as they were planned and what you have right now might become vulnerable too. Stop ignoring and fearing. Only when you do things you’ll get better. Take advantage of the opportunity and try to turn it to your benefit.

·         Don’t keep high expectations: You know best about yourself. Expecting high than what you can achieve will obviously lower your confidence when things do not turn up to your expectations. As said Rome wasn’t built in a day, you cannot reach the destination in a day. Plan your path, analyze the loopholes and then devise a method to cover for them.

·         Stop complaining about the time scarcity: As rightly said, if it’s important to you, you will have the time to do it. Adopt time management measures. Instead of wasting time in activities that are not benefitting you utilize the time to do something that really matters. Entertainment is necessary to refresh us but that does not mean that we spend hours every day watching series or movies.

·         Maintain a balance: You cannot ignore any of your responsibility or your work. In such situations, people tend to ignore their own self. Self-care is the must. When you will be mentally, emotionally and physically sound then only you can approach towards a right decision. Try to balance your life and keep a room for everything.

·         Start with small changes: Everything cannot change in a blink of an eye. It will take time. Better to start with small changes. For example, change your routine a bit to make space for alone time that could be used to meditate or analyze about what you want from life.

WORDS TO USE TO GET WHAT YOU WANT

“Some people want it to happen, some wish it would happen, others make it happen.” - Michael Jordan

The way we interact with people does leave an impact on them and is somehow responsible for the results too. Many strive to get what they want but only few reach their destination. There are many things one has to follow or do to get what they want in which includes the words one uses while communicating. We think that what words we use hardly matters but you will be shocked to know that they really do. Here are some words that will help you mark a deeper impact on your audience and get what you want.

• Thanks: The ultimate word to show gratitude. When someone does something for you or helps you in some ways, there is always a desire to be acknowledged. Use the word thank you and appreciate them for the help. They are always going to be there when you need them.

• We and Together: These two words show that you aren’t self involved and believe in team work. When the word we is used it refers to the whole lot and people feel involved in a certain task and will give the best of their inputs. The word together fills people with a spirit of combined effort and once they feel on board they are obviously going to give their best.

• Fact: A study shows, people using the facts and backing up the same with some kind of research are able to influence people more. As soon as something that is stated as fact before is referred in context of what in present scenario you wish to do, people believe in you but the fact must be true and not some false information.

• Use Positive words: Avoid using the word no, never etc. Human mind is prone to suggestion. The moment the word no enters their head it starts to create negative effects. Obviously you cannot say yes to everything but choose your words wisely to keep the positivity on. For example when you are not satisfied with a certain idea instead of saying “No, it is not worth”, you can say “I am open to the idea but I feel that there is still scope of exploring more.”

• Will: Will is the world that opens the whole new world of opportunities in the future. Ending the conversation with the word will like after we are done with the meeting, we will start working on the plan. The use of will helps people in believing your plan and that it is worth executing.

So next time when you are making some deal or trying to convince people that your idea is worth or simply interacting with your employees for future expansion of the company, keep in mind these golden rules that will help you get what you want!

THINGS TO KEEP IN MIND WHILE CHASING A DREAM

Everybody has a dream but few possess the courage to follow their dream. But is chasing a dream just require handful of courage or there are many things to keep in mind while chasing a dream. Of course there are many other things that are required apart from courage while chasing a dream. Sometimes, people start following their dreams but leave it in middle due to fear of failure or a small setback and sometimes loss of interest. There are many points to keep in mind while chasing a dream that includes the following.

1.       Draw the blue-print of your dream: Before starting, one must write down the entire plan of pursuing the dream. Analyzing where you stand now and where you want to reach and the way to follow to reach your target should all be prepared before chasing a dream. In short, draw the blue-print of your dream.

2.       Relaxation of time: Keep in mind whatever time you have decided to reach a particular target, it will surely take more time. The journey must be planned where there is a room for relaxation of time according to the requirement.

3.       Believe in yourself and don’t expect from others: People will call you crazy, will not have faith in you and your dream. Never let the spirit in you die because someone said your plan is crazy. Believe in yourself and keep going. People who criticize you now will be the first one to change their opinions when they see you doing a good job.

4.       Save yourself from the fear of failure: I am not saying that while chasing your dream you’ll never fail, there might be times when you fall so hard that there is no scope of return but don’t give up. To enjoy the beautiful day, you have to struggle through the night. Remember, nothing comes easy!

5.       Welcome opportunities with open-hearts: Never miss an opportunity though however small. Try to grab every opportunity that comes your way while moving towards your dream. You don’t know what a missed opportunity can worth be.

6.       Always have a plan B: While drawing the path to reach the destination, there might be some happening that demands the change of the predefined plan of yours no matter how good and perfect it is. Always have a plan B. When plan A does not work, follow plan be but never quit. Things might take time to turn around but they will surely do if you are persistent enough.

7.       Don’t negotiate when it comes to loved ones: Giving your 100% effort while chasing your dream is good but never neglect your dear ones who without being noticed are your biggest supporters. Opportunities will come and go but if you lose your loved ones, you will never get them back.

WAYS TO STAY POSITIVE

“To avoid situations in which you might make mistakes may be the biggest mistake of all.”
Peter McWilliams

Staying positive help us to achieve more and work up to our potential. Here are some ways that can help you to stay positive.

Have the desire: First thing first, to become a positive person one must have a strong desire to be positive. And the desire will come only if you are convinced that becoming a positive person will enhance the quality of life. Positivity is like an aura, and you know you are a positive person when people start trusting you, random people become polite with you, colleagues at work start patronizing you, and you start building rapport easily.

Be realistic: Do not try to become a saint. Becoming a positive person does not mean you can never have any negative emotion or encounter any negative situation. It is the overall attitude that matters. Don't get bogged down by failure, and disappointed when your expectations are not met. Mentally, you should always be calculating a way out of difficult situations come what may.

Experiment: Be a keen observer. Use everyday life incidents to see how you can manage them in a more positive manner. These will serve as perfect instances to turn your outlook more positive. For starters, contemplate how you could have better handled a situation by being less hostile and more indulgent. Come up with five ways that could have saved the day, and learn to take things at face value sometimes. Remember, your ability to trust the other person also reflects your genuineness.

Speech and body language: Try and make positive words a part of your daily lingo, and work on your body language in way that you come across as friendly and approachable. Look amused when something is amusing, laugh when something is funny, congratulate when someone's bought something new, and give others a chance to narrate their side of the story. Never think you are the only interesting, knowing one around.
 


Company: One way to becoming positive is to seek positive company as both positivity and negativity are infectious. If the people you spend most of your time with are grumpy or have a pessimistic standpoint, you'll find yourself mirroring the same emotions before a different set of people inadvertently. In order to inculcate positivity it is imperative that your friend circle is a positive, energetic, and a happy bunch. You'll find yourself carrying the same positivity everywhere you go.